ACIC Police Checks

ACIC stands for the Australian Criminal Intelligence Commission. Their checks allow employers to make informed recruitment decisions by checking the criminal history of their candidates.

Hopefully we can answer all of your ACIC questions below, but if you have any other questions, please feel free to contact us.

Australian Police Checks

What is a Nationally Coordinated Criminal History Check?

A Nationally Coordinated Criminal History Check (previously National Police Check) looks into an individual's criminal history, and involves collecting identification information to examine disclosable convictions, court appearances, charges, etc. This type of check may be used to assist in screening so employers can make informed decisions about individuals and how they might suit a role. It is most commonly referred to as a 'police check'.

Why should I get a police check?

An employer may require potential employees to undergo a police check, particularly if the role involves working with vulnerable people or children. Employers use background screening as a method of protecting their company, their employees, and their customers.

Who can get a police check?

Anyone over the age of 18 can apply for a police check (under-18's require a guardian's signature) through an accredited body.

What documents do I need from my candidate for a police check?

There are many different types of documents accepted in order to verify a candidate's identity, but usually it consists of a primary document i.e. a passport, alongside supporting documents to verify their name and address. will guide your candidate through the process, showing them their options and how to upload them.

How do I track the progress of a police check?

Our platform will update each step of the way throughout the police check application. Once the check has been completed, the platform will show the check as 'complete', and you will be able to view and download the certificate.

Why does bundle the police check with a right to work check?

In order to meet the ACIC identify verification requirements in an automated manner, we capture specific identity & document information that are the same as those required in the Right to Work check. Therefore, we run the two in tandem on all police checks.

Our inclusion of the automated Right to Work check ensures the candidate's correct information is passed on to the ACIC by decreasing the possibility of human error, which can lead to a disclosable outcome being missed. However, if a candidate does make a mistake in the identity verification phase and causes a flagged result, you can simply request corrections or make them yourself rather than starting the entire police check over again.

More information about ACIC police checks

Why do my employees need a police check?

Police checks provide peace of mind for employers but are also valuable and vital for many other reasons:

  • To avoid risk (to your company and vulnerable people): by law, if your employee is going to work in a regulated activity with children or vulnerable adults, they must have a DBS check.
  • Protect vulnerable groups: similarly, it is illegal for someone who has been barred from working with children and vulnerable groups to do so. Getting police checks for all candidates ensures that safeguarding procedures have been followed.
How do I get the results? will notify clients and candidates as soon as your police check has been processed.

Candidates can download a copy of their police check certificate for their own records directly from the platform.

Is an NCCHC check the same as an NPC check?

In short, yes! In July 2018, the ACIC renamed the National Police Check (NPC) to be the Nationally Coordinated Criminal History Check (NCCHC). There is no difference between the content of the checks, and many people refer to this type of check as a 'police check'.

How do I get a police check?

Using, you can request and track police and other pre-employment checks in one, easy to use platform. Once you've signed up with, you can add your candidates who will then be notified and guided through the information they need to complete. Throughout the whole process you, as a user, are able to see where the candidate is in the process and when the results are ready.

Is there any way to fast-track a police check?

In specific circumstances, a check can be marked as an urgent priority. This may be related to an emergency or disaster situation, a medical or political circumstance, or a child-related process like adoption. It does not apply in circumstances where the applicant cannot begin work because the check result hasn't been received, or because the check has been delayed.

Can I start work before receiving a police check?

It is not recommended to employers to allow their candidates to begin work prior to the police check being returned. This is to protect the employer's company, current employees and customers.

What documents do I need to provide for a police check?

All we need are your occupation details, personal details, 5 years of address history and proof of identification (usually a passport, driver's license etc.). We also accept various forms of alternative identification if the traditional forms are not held.

How long does a police check take?

In about 70% of cases, results are received in minutes once a candidate has supplied all of their information, otherwise if it is referred for further investigation results should be received within 15 business days. However, the ACIC are currently facing significant delays due to an influx of requests, and this can result in extended turnaround times for some checks.

Can I use the same police check for different jobs?

In general, no. This is because different depths of checks may be required for different roles, companies and industries. If a candidate applies for a different occupational position, their previous police check cannot be used. This is also because a police check is a 'point-in-time' check, and offences may have occurred since that time.


Can volunteers get a police check?

Yes. The ACIC supports volunteer police checks, which can be conducted for candidates volunteering with a non-profit, charitable organization, or undertaking an unpaid vocational position as a condition of study, or other volunteer work.

How do I know if my volunteer is eligible?

You can check the eligibility guide online or alternatively, if you can answer 'no' to each of these questions, your candidate qualifies as a volunteer:

  1. Does the candidate directly benefit from the position for which they are being police checked?
  2. Does the candidate receive any payment (except for travel and other approved out-of-pocket expenses)?
  3. Is the candidate on a work placement?
What are some examples of eligible and ineligible volunteer roles?

Some examples of roles that are eligible for a volunteer police check are:

  • Parent helpers within schools/nurseries
  • Adoptive parents
  • Scouts/Guides leaders

These roles are eligible as they are entirely voluntary, unpaid and provide a service to a third party.

Some examples of roles that are ineligible for a volunteer police check are:

  • Students on work placements as part of their degree/qualification training e.g. teaching, medical, social work etc.
  • People volunteering on projects abroad
  • Members of a foster carer's household (including the carers themselves), aged 18 or over.

Being a foster carer (or within the household) is voluntary, however usually they receive payment for their service, therefore all members of the household aged 18 and over would not be eligible for a volunteer police check.

Why should volunteers be police checked?

Companies and employers have a duty of care to ensure the safety of their staff (paid and voluntary), as well as any vulnerable people their staff encounter and obtaining a police check is vital for this. Companies who are governed by regulatory bodies, such as the ACNC, have standards set for them outlining who needs to be checked and how often. If you are unsure whether your company is meeting requirements, we recommend checking with your relevant regulatory body.

What's the process for a volunteer police check?

The ACIC follows the same process as employee police checks and therefore takes the same amount of time to process. The only difference is on the side of the ACIC, where they determine charges to the company.

The volunteer would need to complete the police check application form and provide the same documentation as an employee, to verify their identity. As the employer, you will be asked to specify that the applicant is a volunteer at the relevant point in the process. Once the application is complete, the applicant can download a digital copy of their certificate. can help with your police checks


Our platform is there to make everyone's lives easier. As an employer, your dedicated Customer Success Manager will train you on how to add a candidate, request checks, see how they are progressing through the checks and view the results at a click of a button. As a candidate, the easy-to-use platform will guide you through exactly what information you need to provide and what to do next. And if you ever need help, our support team is just a call or click away.

How does work? removes the hassle, friction, and pain from the background screening process. It is intuitive, slick, and seamless for clients, candidates, and referees. Our platform centralises all your background screening in one location for a faster, fully compliant, and more cost-effective process. can be used on any device allowing clients, candidates, and referees to complete their respective parts of the process anywhere, at any time.

How do I sign up to

If you are interested in using to speed up, add security and improve your candidates experience of the background checking process, please contact us and we can show you how the platform works.



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