Custom Check FAQ

Hopefully we can answer all of your Custom check questions below, but if you have any other questions, please feel free to contact us.

What kind of information can be collected in a custom check?

There are several types of fields that can be added into custom checks, and no limit on the number of fields themselves. There are two banners under which the fields fit.

  • Candidate data fields - This is what the candidate will see and complete. You can add your questions in, and the 'field type' option controls the type of response the candidate can give. This is so you can decide whether your candidate inputs a date, an attachment, free text, or chooses from a dropdown list of options in response to the question. You can add as many fields of questions as required for your check and mark each as mandatory or not for the candidate.
  • User fields - The user fields follow a similar line of functionality as the candidate data fields, but they are made for the user to complete, and are not available to or seen by the candidate. The responses to these can also be limited free text, dates, attachments, or a dropdown list of options. These are useful for capturing specific information the user needs to add relating to the check. As with the candidate fields, you can add as many data fields as required.
Are custom checks put through official verification databases?

No. All results received from customer checks must be verified by the user and are not sent to other verification agencies. It is important that the user definitively establish that the information provided is true and correct.

Once completed and reviewed, a custom check can be marked by the user as:

  • Clear – meaning all the information has been thoroughly verified by the user and proven to be accurate.
  • Inconclusive - meaning the user may require more information from the candidate to progress with their application.
  • Flagged - meaning the user has uncovered incorrect or misleading information in what the candidate has submitted.
How can I view the results of a custom check?

All the information provided by the candidate and entered by the user is loaded onto the screening report, which can be viewed and downloaded by the user.

What could I use a custom check for?

Custom checks could be be used for Occupational Health checks; your candidate can enter any existing health conditions and any workplace adjustments they require. These checks can also be used to log COVID-19 vaccinations as workers return to the office.

Custom Checks can support Working With Children's check verifications (candidate adds their name, WWCC number, DOB, etc, and the user then verifies this information). This allows all your information about a candidate to be stored in one place.

The Custom check can also be used to capture industry/company-specific qualifications or certificates that are not supported under the regular qualification check.



Our platform provides the option of a single or multi check report for all checks that you carry out. All the information you need is available to read and save at the click of a button.